Maximize the Customer Experience!!

Calling the Customer Before Dispatch:

What do you say and ask?

Arriving at the customer’s location:

Introduction?

Shoe Covers?

Parking?

Work area?

Location of equipment?

Work space Prep

Drop Cloths

Tool organization

Trash can

Portable table / workstation

Diag/Install:

Demo, Clean worksite

re-assess, Execute Install

Clean, (Stickers, Manual, Filters, Photos)

Startup:

Turn On / Tune 

(air – condensate – temp – cycle off)

Confirm:

Tools – Trash

(plugs, valves, caps) Clean

Checkout:

Walk Through Equipment with Customer

Filters, Maintenance, T-stat, Fond Farewell