Something is always happening at Fry Heating & Cooling—and we want to share it with you. Every month, we release a Newsletter to provide our customers with the latest information about our products and services. Stay Updated!
It is so nice to see January close its doors and move into the history books. The weather was exceptionally cold, Covid wreaked havoc in our office and technician teams, and parts were a little harder to get than usual.
On a very positive note: To all who have used our services this past month, you have been the best customers ever! Thank you for being kind, welcoming, patient and generous to our technicians and staff. There is no greater gift than to work with people who really care. Your kindness fills us all with gratitude.
We want to thank all of our valued customers who gave reviews, your feedback helps us become a better provider of service and guides us to deliver the kind of experiences that you desire. Your kind words and positive encouragement helps each of our team members be their very best every day. It has been our pleasure helping you with your Heating, Cooling, and Plumbing needs.
The current cold weather we are experiencing is hard on your HVAC equipment. Furnaces are running longer and harder during this time of year. With all this run time, please pay close attention to your air filters, changing them out if needed to help reduce the strain on your furnace. A clean air filter helps your system breathe easier!
To our valued members, you are wise beyond words. Being a member gives you a variety of savings in more ways than just money. Of course, money is important as members receive 20% discounts on all service work and 10% discount on all new equipment purchases. And yes, for those special VIP members, membership has its privileges for all types of priority scheduling, both service and maintenance.
But did you know that having your system maintained each year also radically reduces the probability of you not having heat or cooling when you need it? To give some insights, our data shows that in the month of January we had 517 Emergency Service calls. Out of all those calls, less than 9% were customer with annual maintenance plans. Maintenance keeps your equipment working properly, minimizing the emergency calls, saving you money and more importantly, giving you piece of mind.
If you are not a maintenance customer and want to learn more, please check us out online at https://fryheating.com/
We appreciate everyone’s patience this season. Equipment and parts have been in shorter supply than what we would like. We do have a large inventory of our most popular furnaces to ensure we can supply our customers with replacements. For those who want something special, some of the less popular furnaces have slightly longer lead times.
A shout out to Jonathan Anderson, one of our Fry team members for outstanding performance! Jonathan has been Fry team member for 2 years and counting. We are very proud of Jonathan and what he has accomplished in that short amount of time. He has grown from being an installation assistant to a lead installer. He continually demonstrates outstanding workmanship, has extensive HVAC knowledge, communicates exceptionally, and receives excellent reviews in customer service. We feel that it is our duty to inform our customers that if you have Jonathan performing work for you, then you can rest assured that it will be done correctly, professionally, and he will leave your home in better shape than when he arrived. If Jonathan is at your home, please congratulate him on his success!
Spring will be here before you know it. I am looking forward to seeing the flower pop up, buds on the trees, and NO SNOW!!
Spring is our most busy time of the year at Fry. This is the time of the year that most replacement systems are installed, as you might guess, before the HEAT arrives. Over the past few years, spring has seemed to be rather short. We go from cool nights to hot days.
To help as many customers as possible with replacements, we have increased our installation capacity. If you are interested in updating your Furnace and/or AC system, please reach out to us so we can ensure we have what you need and a place on the schedule.
Lastly, it is hard to put into words how grateful we are to all the kind- and warm-hearted customers that we have been able to help in the past few months. It is a testament that Fry Heating & Cooling has the best customers in the area, and we are grateful for this.
Thank you from all of us at Fry Heating & Cooling!
The Fry Team
Leadership. What is leadership? What does good leadership look like? The answer: The President of Ukraine, Volodymyr Zelenskyy who has stood up to the bully next door, remaining in Kyiv even after his advisors wanted him to leave for a safer place and doing whatever it takes to save the Ukrainian people and their culture. Zelenskyy shows us a style of Leadership that we all can learn from, even if it is half a world away and at the highest level of power and influence. He has inspired millions to take a stand for freedom. Zelenskyy is leading.
Leadership may sound like something that many feel they don’t have or can’t do. I would beg to differ. Leadership starts at home, at your place of business, your place of worship, and the communities you care about. Leadership is not about a title. Just look at Martin Luther King and Nelson Mandela, both were champions of world changing causes and strong Leaders without question.
We all can lead. Leadership is the willingness to speak up, to act, and make a difference. It just takes courage and a commitment to help others, let your voice be heard. Be strong and lead.
Spring has finally arrived, and Fry has begun the “Spring has Sprung” sale. All new equipment is on sale, including AC’s, Furnaces, hot water heaters, and duct cleaning services. Take advantage of this sales event and be ready for the heat of summer. Call today for an estimate, “Spring has Sprung” sale ends April 30th, 2022. Call 419-472-1106 (Ohio) or 734-203-0347 (Michigan)
The spring sale has even more to offer. To help you and your wallet, check out the spring payment options: Everyone has access to 12 months at 0%, and depending on your FICO score and with a small upfront payment, you can enjoy 24 months at 0%. Call us for details.
Each year we replace hundreds of hot water heaters. This past year we have seen a shift from conventional tank water heaters to high efficiency tankless water heaters. These units offer endless hot water with the highest efficiency. To find out more, give us a call. And yes, we can help your plumbing issues, too!
For April, it is my distinct honor to give this month’s “Shout Out” to two key members of the Fry Team. When you call in, it is likely you will talk to Amber or Jennifer. I am proud to say, these two ladies are the best in class. They are passionate about serving you, our valued customer. They listen to your needs, get you on the schedule fast, are easy to work with, and are the kind of people who you enjoy working with. We are incredibly blessed to have them on the team. They represent and display the core values of Fry and help make Fry a better place. The next time you are on the phone with either Amber or Jennifer, please be sure to tell them “Thank you” for going beyond the call of duty. Congratulations Amber and Jennifer!
It has been an honor to serve you all. As we move into the spring season, I am sure we will see many more of you. We look forward to being our best and helping you stay comfortable in your home or business. Let us know what we can be doing to better serve your needs!
Thank you to all the customers who sent us responses from the March Newsletter. Your thoughtful words are encouraging. Please continue to send your thoughts and suggestions. You inspire us to be better!
Thank you from all of us at Fry Heating & Cooling!
Dan Pienta & The Fry Team
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