Membership has its Privileges

Whether you have our VIP Membership or the Employee Membership, we want to ensure that we provide our customers with the services and pricing you deserve.

 Employee Membership

• All Employees of our commercial maintenance customers are Eligible for a No Cost – Employee Membership
• Up to 20% Automatic Discount on Service Work Performed.
• Up to 10% Automatic Discount on New Equipment Purchases.

VIP Membership

• Priority Service – VIP’s move to the head of the line for emergency service calls.
• 24 Hour Response Time – VIP’s will be serviced within 24 hours. 
• Priority Scheduled Maintenance.  Get scheduled ahead of the rush to ensure your system is performing properly.
• Maintenance Cleanings Included.
• Up to 20% Automatic Discount on Service Work Performed.
• Up to 10% Automatic Discount on New Equipment Purchases.

Fun Fact:  Did you know that VIP Members (Preventative Maintenance Customers) are the least likely to need emergency service calls?  It’s true, during our busiest times (extreme cold or extreme heat), existing VIP maintenance contract holders are less than 9% of our emergency calls.  If peace of mind is important to you, sign up for a VIP maintenance plan and enjoy ALL the benefits.

Priority Service: VIP Membership

When a VIP Member needs service, they will be put at the top of the list to be serviced before non-VIP Members.

24-hour response time: VIP Membership

If the VIP Member calls before noon for a demand service call, we will run the call that day. If the customer calls afternoon or after hours, we will run the call the following day. If we cannot, we will honor the comfort guarantee.

VIP Membership Maintenance Plan: 

VIP Member Agreement customers receive annual cleanings for two pieces of equipment per year per agreement. 

Comfort Guarantee (Hotel Stay): VIP Membership

If the company cannot respond to a demand service call within the 24 hour response time, we will reimburse the customer for a hotel stay of up to $100 a night up to 2 nights.

Extend equipment life: VIP Membership

Regular Maintenance on a system extends the life of your equipment.

20% Discount on Services:   All Memberships

All Members receive automatic discounts on repairs, up to a 20% discount will be applied for repairs performed during any visit. A discount is also honored when the customer decides to purchase a Membership with the repair.

10% Discount on new equipment purchases:  All Memberships

All Members receive up to a 10% discount for all new equipment.

Maximize energy efficiency: VIP Membership

Regular maintenance on a system allows the system to run easier and therefore more efficiently.

Exclusive offers and promotions: VIP Membership

VIP Members will receive periodic specials and promotions.

Fully Transferable:  VIP Membership

The company will allow the customer to either transfer their maintenance contract to their new home or leave it for the new homeowner.

Extended warranty on repairs: VIP Membership

The parts warranty is extended for one year for any repairs purchased with a VIP Member Maintenance agreement.