Whether you have our VIP Membership or the Employee Membership, we want to ensure that we provide our customers with the services and pricing you deserve.
Fun Fact: Did you know that VIP Members (Preventative Maintenance Customers) are the least likely to need emergency service calls? It’s true, during our busiest times (extreme cold or extreme heat), existing VIP maintenance contract holders are less than 9% of our emergency calls. If peace of mind is important to you, sign up for a VIP maintenance plan and enjoy ALL the benefits.
When a VIP Member needs service, they will be put at the top of the list to be serviced before non-VIP Members.
If the VIP Member calls before noon for a demand service call, we will run the call that day. If the customer calls afternoon or after hours, we will run the call the following day. If we cannot, we will honor the comfort guarantee.
VIP Member Agreement customers receive annual cleanings for two pieces of equipment per year per agreement.
If the company cannot respond to a demand service call within the 24 hour response time, we will reimburse the customer for a hotel stay of up to $100 a night up to 2 nights.
Regular Maintenance on a system extends the life of your equipment.
All Members receive automatic discounts on repairs, up to a 20% discount will be applied for repairs performed during any visit. A discount is also honored when the customer decides to purchase a Membership with the repair.
All Members receive up to a 10% discount for all new equipment.
Regular maintenance on a system allows the system to run easier and therefore more efﬁciently.
VIP Members will receive periodic specials and promotions.
The company will allow the customer to either transfer their maintenance contract to their new home or leave it for the new homeowner.
The parts warranty is extended for one year for any repairs purchased with a VIP Member Maintenance agreement.